Passengers can cancel their booking within 24 hours of purchase for a full refund if the flight is scheduled at least 7 days in advance. Contact customer service at +1-877-590-0011 (U.S.) or + 44 800 208 1075 (U.K.) to request cancellation. https://www.alaskaeaf.org/forums/support-forum/e39d7a95-efe6-ef11-b542-6045bd004aca